We are committed to ensuring the security of your personal data.
Data Protection Laws place obligations on us to process your information fairly and lawfully and to keep it secure. For the purposes of Data Protection Laws, the controller of your personal data which is collected through the Website when users make an online enquiry is White Hall Lending Limited of 4 Hill Street, Mayfair, London, W1J 5NE.
The Website provides users who are interested in our products/services with an opportunity to submit online enquiries to us. The personal data that you may provide to us through the Website is set out below:
We will observe the rights granted to you under applicable Data Protection Laws and will ensure that queries relating to privacy issues are dealt with promptly and in a transparent manner. See below for details about how to contact us and how to exercise your right to obtain copies of your personal data from us under Data Protection Laws.
We will only collect and process your personal data where we have lawful grounds to do so.
We will update our records if you inform us that your details have changed. Please tell us (see contact details below) as soon as possible about this. We will update our records promptly once we are satisfied that the new information (such as your new address or contact detail) is accurate.
We will store and process your personal data on our computers. Please see the Data Security header below for details about how we keep your personal data secure, in line with our obligations under Data Protection Laws.
We will use your personal data collected (including from any third parties, where relevant and lawful) to:
Please note that our services / products may be available via other websites (e.g. broker or intermediary websites) and we may link to other websites through the Website. We are not in control of these websites. Their use of your personal data is governed by their privacy policies.
We therefore recommend that you check the policy of each website that you visit and make sure that you are comfortable with the terms of such policies before providing any personal data.
We may use third parties to provide services on our behalf which may include processing (but not using themselves for their own purposes) your personal data and this means we will disclose your personal data to them.
We will provide your personal data to the following categories of third parties:
In addition to the disclosures described above, we may disclose your personal data to:
We take steps with a view to permanently deleting, destroying or anonymising your personal data (which means that we are no longer able to identify you from it) when it is no longer necessary for its purpose and we are not required by law to keep it.
How long we keep your personal data depends upon the purpose for which your personal data was collected was provided. Generally however:
We currently do not intend to transfer your personal data to third parties and organisations who hold data outside of the European Economic Area (EEA). However, some third party suppliers or service providers may have back up or disaster recovery data centres that are located in multiple jurisdictions outside the EEA (for example, in the United States). This may mean that in certain limited circumstances personal data is transferred to countries which do not provide the same level of protection for personal data as the EEA.
Where your personal data is being transferred outside the EEA, we will ensure that appropriate safeguards are in place, such as the use of the EU Commission approved model contract clauses to protect your information in accordance with Data Protection Laws.
You have a number of rights under Data Protection Laws in relation to the way we process your personal data. These are set out below. You may contact us using the details below to exercise any of these rights and we will respond to any request received from you within one month from the date of the request.
DESCRIPTION OF RIGHT
Individuals have the right to be informed about the collection and use of their personal data.
A right to access personal data held by us about you.
A right to require us to rectify any inaccurate personal data held by us about you.
A right to require us to erase personal data held by us about you. This right will only apply where (for example): we no longer need to use the personal data to achieve the purpose we collected it for; or where you withdraw your consent (if we are using your personal data based on your consent); or where you object to the way we process your data (in line with Right 6 below).
A right to restrict our processing of personal data held by us about you. This right will only apply where (for example): you dispute the accuracy of the personal data held by us; or where you would have the right to require us to erase the personal data but would prefer that our processing is restricted instead; or where we no longer need to use the personal data to achieve the purpose we collected it for, but you require the data for the purposes of dealing with legal claims.
A right to receive personal data, which you have provided to us, in a structured, commonly used and machine readable format. You also have the right to require us to transfer this personal data to another organisation, at your request.
A right to object to our processing of your personal data (including for the purposes of sending marketing materials to you).
Rights related to automated decision making including profiling (making a decision solely by automated means without any human involvement); and profiling (automated processing of personal data to evaluate certain things about an individual). Profiling can be part of an automated decision-making process.
If you would like to exercise the rights listed above, you can send a request:
In accordance with our obligations under Data Protection Laws, to prevent unauthorised access to or disclosure of your personal data (including card payments), maintain data accuracy, and ensure the appropriate use of your personal data, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the personal data we collect online.
However, you acknowledge that, unfortunately, the transmission of information via the internet, including the online enquiry forms you submit to us and/or any information provided Web-Chat (should we enable that functionality), is not completely secure. We cannot guarantee the security of your data transmitted to the Website: any transmission (i.e. your sending of the personal data to us) is at your own risk. Once we have received your personal data, we will use the steps detailed above to protect it.
You should be aware that there are inherent risks in transferring personal data over the Internet. For example, if you send us an e-mail from your private mailbox, we cannot guarantee the security of the content during its transmission to us. For that reason, please do not send to us an unsecured e-mail with confidential information such as your National Insurance or bank account number (if provided by us) or other identification parameters, or any sensitive personal data.
If you are not happy with the way in which your personal data is held or processed by us, or if you are not satisfied with our handling of any request by you in relation to your rights or any automated profiling that we carry out, our Data Protection Officer would be happy to help. You can contact our Data Protection Officer at Whitehall Capital, 4 Hill Street, Mayfair, London, W1J 5NE
Alternatively, you have the right to complain to the Information Commissioner’s Office (ICO) by calling 0303 123 1113. The ICO is the UK’s independent body set up to uphold information rights. You can find out more about the ICO on its website (www.ico.org.uk/).
A description of the types of cookies used by the Website and how we use them can be found below. We may update this description from time to time. As mentioned, steps will be taken to draw this to the user’s attention and to collect appropriate new consents at that time, where necessary.
When users use the Website they will be using a browser and this means that they can control, block or restrict cookies through their browser settings. Information on how to do this can be found within the Help section of the browser used. All cookies are browser specific. Therefore, if you use multiple browsers or devices to access websites, you will need to manage your cookie preferences across all of these elements. In addition when you first visit our Website you will see a cookies consent banner or pop-up which draws your attention to the fact that cookies are used and which links through to this Cookies Policy.
There are also several online resources that can provide more information on cookies and how they can be controlled within a variety of different web browsers. Please visit either http://www.aboutcookies.org or http://www.allaboutcookies.org for more information.
If you use a mobile device to access the Website, you will need to refer to your instruction manual or other help/settings resource in order to find out how to control cookies on the particular device.
Please note: if you restrict or delete cookies, you may experience a loss of functionality while accessing the Website and you will be treated as a first time visitor the next time you visit the website.
The Website uses session cookies (which expire once a user closes their web browser), session cookies are analysed by Google Analytics and give us information about the time you spent on the Website, which parts of the Website you visited and any click-through you followed in the Website. The Website may also use persistent cookies (these remain on a user’s computer or other device when they close their web browser – until such time as they expire or the user deletes them).
We have grouped the cookies used by the Website into the following categories, to make it easier for you to understand why we use them:
You might notice that some cookies on the website are not related to us (i.e. White Hall Lending Limited). This is because some of the pages on the Website contain embedded content from third party websites – such as video from YouTube, Twitter or LinkedIn for example. Because this content is from another website, we do not control the cookies which relate to this. If a user wants to change their cookie preferences to block these third party cookies, they should check the third party websites for information on how to manage their cookies.
We may also embed social sharing icons throughout the Website. These sharing options are designed to enable users to easily share the Website’s content with their friends using a variety of different social networks. These social sharing sites may set a cookie when a user is logged into their service. Please note that we do not control the dissemination of these cookies and users should consult the relevant third party website for information on how these cookies are used and how the user can control them.